Security Seeker
Summer 2004

 

View this newsletter on the web at http://www.ursecure.com/seeker/index.htm.
 

In This Issue...
Inside LIFEcard
Home Fire Prevention and Preparedness
Travel Safety Tips: Part 1
Success Story

Feature: Inside LIFEcard

EMERgency 24's new LIFEcard Services program acts as a comprehensive “safety net” of protection for your health, home and secure information. With LIFEcard Services, members of your own personal security network can look out for you and for your possessions when you cannot. Outlined below are the details of each service and examples of LIFEcard in action. 

How LIFEcard Health Works:
Enter important contact and health information into the LIFEcard Health database via a secure website on the Internet. EMERgency 24 assigns a membership number and an access code to the information and then sends you a LIFEcard Health card to be carried in your purse or wallet. If something happens to you, emergency personnel can access important contact and health information through the website or through a toll-free phone number.

Example:
A salesman on a business trip was found unresponsive in the hallway of his hotel. When the paramedics and police arrived, they discovered his LIFEcard Health card in his wallet. The medical staff quickly accessed his health and contact information and learned that the salesman was a diabetic with a heart condition. They were informed of his correct dosage of insulin and of other medications the salesman was taking. They were also informed of his insurance information. The nurses quickly contacted the salesman’s family so that they could make arrangements to catch the next flight out to be with him.

Pricing:
—Annual Membership Fee = $15.00/person
—Health LIFEcard Fee = $5.00/card

How LIFEcard Home Works:
From a secure website on the Internet, you register and enter an emergency contact list for a property. LIFEcard Home assigns an account number to the property, and we send you 5" x 5" decals to be displayed prominently on the windows or doors. If something happens to the property, your neighbors or the authorities can use the account number provided on the LIFEcard Home decals to contact your emergency list by logging on to the Internet or by calling LIFEcard directly. (There is also an option for us to not provide the person calling or accessing the information via the Internet any contact information but to make the contacts ourselves.)

Example:
While you are away on vacation, lightning from a thunderstorm knocks down a tree limb that crashes through your front window. Police see the damage and stop to survey it. Usually, there is no contact information or any means for them to help the homeowner. But in this case, they spot the LIFEcard Home decal on the front door and contact EMERgency 24. The dispatcher accesses the contact information and is able to call you, your brother who lives nearby and your insurance agent to have the window boarded up.

Pricing for EMERgency 24 Subscribers:
—Monitored Premise = Free (one premise per account with two decals)
—$2.50/each additional LIFEcard Home decal

—Non-Monitored Premise Annual Fee = $10.00
—$2.50/each LIFEcard Home decal

How LIFEcard Secure Works:
Think about losing your wallet, cell phone, PDA or laptop. All your credit card and phone numbers, contact information, user names, passwords, etc. are gone. When you lose this type of information, you are extremely stressed, but you are eager to get your life back on track. LIFEcard Secure is there for you. You store your important information in a secure and restricted database that you can access from anywhere in the world to instantly retrieve your sensitive information.

Example:
Jane was traveling in Europe when her purse containing her credit cards and important documents was stolen. She did not have any of her credit card statements with her, and she had no record of the account numbers or phone numbers to call in case this happened. Since Jane is a member of the LIFEcard Secure program, she immediately logged on to the secure website and accessed her account. She obtained important phone numbers and instructions to cancel her credit cards and to notify the credit rating organizations of the theft. She quickly got her life back in order, and her stress dropped considerably.

Pricing:
Annual Membership Fee = $30.00 for 1MB of encrypted storage space.

Why should people choose EMERgency 24 to protect their sensitive information?

1. People have entrusted their lives and property to EMERgency 24 for 36 years.
2. Our system is not subject to "crashing," loss or theft, which can occur to laptops, home computers and PDAs.
3. We have made every effort to make LIFEcard Secure service as secure as possible. LIFEcard Secure stores the information in an encrypted format using the latest technology, and the secure system is backed up regularly.
4. Our computers are located in a secure building (a UL-listed central station).
5. Technical staff is available 24 hours a day to update the system and to keep it operational.

To register for any of the LIFEcard services, call (773) 272-0883 or (866) 221-0848 or e-mail support@LIFEcardServices.com. You may also visit http://www.lifecardservices.com.

 

Home Fire Prevention and Preparedness

Fires continue to be the third leading cause of injuries and deaths at home. In 2002 alone, 2,200 people lost their lives in home fires. Those particularly at risk include the very young and the very old. Follow the safety tips listed below to protect yourself and your family.

Smoke Detectors
--One is definitely NOT enough! Every home should be equipped with smoke detectors on every level, particularly outside of sleeping areas. 
--Ensure that your smoke detectors are tested monthly and that batteries are replaced twice a year. Change batteries when you change your clocks. 
--Encourage children to help test the smoke detectors. Familiarize them with the sounds of the alarm(s). 

Fire Extinguishers
--Keep an all-purpose fire extinguisher in your kitchen (one rated for grease fires and electrical fires.) 
--Keep fire extinguishers near the furnace, garage and anywhere else a fire may start. 
--Make sure every able-bodied member of the family is trained and is familiar with the proper way to use the fire extinguishers. 
--If you must use an extinguisher, make sure you have a clear way out in the event that you cannot put out the fire. 

Flammables
--Keep matches, lighters and candles out of reach and out of sight of children.
--Smoking is dangerous. No one should ever smoke in bed. Make sure that cigarettes and cigars are extinguished properly before dumping ashes. 
--Avoid grease build-up in the kitchen and on appliances. Cooking fires are common. Do not leave food that is cooking on stovetops unattended. 
--If a fire should occur, suffocate it with a pot/pan lid or a cookie sheet or close the oven door. 
--Around the holidays, Christmas trees are a primary concern. Consider using an artificial tree that is labeled "flame-resistant." If you do use an evergreen, water it daily to keep it from drying out. 
--Make sure to inspect stringed lights and window ornaments annually for deterioration. 
--Dispose of materials from fireplaces and grills in non-flammable containers. 
--Never put children to sleep in "day" clothes. Fire-retardant sleepwear can make a difference in burn outcomes. 

Electrical Safety and Heat Sources
--Make sure your electrical system is not over-taxed. This can cause a fire. Do your lights dim or flicker when extra appliances are plugged in? If you have questions or concerns, consult a certified electrician. 
--Inspect wires. If you find any worn or exposed wiring from appliances, discontinue their use immediately. A fire is imminent.
--Space heaters can be dangerous if not used correctly. Make sure yours will automatically shut off if tipped over. Consult the operating instructions to make sure that you are using space heaters, gas fire places and other heat sources as intended by the manufacturer.
--Keep all flammable materials away from heat sources. If there are young children in the house, make sure space heaters and hot water heaters are inaccessible. 
--Chimney fires are common. Have your chimney inspected and cleaned annually. 
--Keep appliances unplugged when not in use. 

Escaping a Fire
--Keep bedroom doors shut while sleeping. If you think there is a fire, feel the door and knob for heat before opening. 
--Have an escape route for each area of the home and a designated meeting place outside. 
--Draw a map that is easy for all members of the family and visitors to understand. 
--When planning for a family with young children, be sure to teach them not to hide from fire or smoke and to go to firefighters who are there to help them. 
--All children should be familiar with the ideas of "crawling underneath the smoke" to escape a fire. "Stop, drop and roll" is another safety principle that must be ingrained into children's minds. 
--Multistoried buildings are of special concern. Ensure that everyone is familiar with how to use an escape ladder if necessary. 
--Make sure every sleeping room has two means of escape in the event of a fire. --Windows provide a secondary means of escape. Ensure that they are in proper working order and are not painted shut. Guards should be able to be disengaged in case of a fire to make escape necessary through that window. 
--Everyone must understand that once you escape, you must never reenter a burning building. 
--Call emergency responders (911) from a neighbor's house. 
--Make sure to practice your escape plan periodically. It will be easier to remember in case of an emergency. 
--Young children should know their street address, last name and how to dial 911.
--Alert firefighters about your pets. Do not rely on window or door decals to alert firefighters—such decals are often found to be outdated. In the event your pet suffers from smoke inhalation, rush the animal to the vet. 

For more information, visit www.nsc.org.

 

Travel Safety Tips: Part I

When you travel abroad, the odds are in your favor that you will have a safe and incident-free trip. However, crime and violence, as well as unexpected difficulties, do happen to U.S. citizens in all parts of the world. The following travel tips are Part I of a series on how you can avoid serious difficulties during your trip abroad.

What to Bring Before You Go
1. Safety begins when you pack. To avoid being a target, dress conservatively. Do not wear expensive-looking jewelry. A flashy wardrobe or one that is too casual can mark you as a tourist. Avoid the appearance of affluence as much as possible.

2. Always try to travel light. You can move more quickly, and you will be more likely to have a free hand. You will also be less tired and less likely to set your luggage down and leave it unattended.

3. Carry the minimum amount of valuables necessary for your trip and plan a place or places to conceal them. Your passport, cash and credit cards are most secure when locked in a hotel safe. When you have to carry them on your person, you may wish to conceal them in several places rather than putting them all in one wallet or pouch. Avoid handbags, fanny packs and outside pockets that are easy targets for thieves. Inside pockets and a sturdy shoulder bag with the strap worn across your chest are somewhat safer. One of the safest places to carry valuables is in a pouch or money belt worn under your clothing.

4. If you wear glasses, pack an extra pair. Bring them and any medicines you need in your carry-on luggage.

5. To avoid problems when passing through customs, keep medicines in their original, labeled containers. Bring copies of your prescriptions and the generic names for the drugs. If a medication is unusual or contains narcotics, carry a letter from your doctor attesting to your need to take the drug. If you have any doubt about the legality of carrying a certain drug into a country, consult the embassy or consulate of that country first.

6. Bring travelers checks and one or two major credit cards instead of cash.

7. Pack an extra set of passport photos along with a photocopy of your passport information page to make replacement of your passport easier in the event it is lost or stolen.

8. Put your name, address and telephone numbers on the inside and outside of each piece of luggage. Use covered luggage tags to avoid casual observation of your identity or nationality. If possible, lock your luggage.

9. Consider getting a telephone calling card. It is a convenient way of keeping in touch. If you have one, verify that you can use it from your overseas location(s). Access numbers to U.S. operators are published in many international newspapers. Determine your access number before you leave.

For more information, visit www.state.gov/travel/.

 

Security Success Story

On June 16, 2004, a fire alarm was received from a residential account located in Maryland. Stara Ference quickly dispatched the fire department, and the fire was able to be contained in one area of the house. The homeowner was very pleased with the outcome.

If you have a success story that you would like to share with your central station and with other security-minded people, please e-mail us.

 

Contact Information

The Security Seeker is a customer service publication designed for security-minded consumers. If you have any questions, suggestions for improvement or success stories, please contact Jolinda Cappello at (773) 725-0222 or (800) 827-3624, extension 6033. Visit our web site at www.ursecure.com.